General Motors Vehicle Recall
General Motors is recalling 461,839 diesel engine vehicles due to a faulty transmission control valve.
New Recall Marketing Opportunity
The recall applies to the following model:
2020 – 2022 Chevrolet Silverado 1500/2500/3500
2020 – 2022 GMC Sierra 1500/2500/3500
2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, and GMC Yukon and Yukon XL
Issue: Some diesel engine vehicles have a faulty transmission control valve. The defect can lead to wear and tear, resulting in a gradual loss of pressure and a temporary wheel lock-up, increasing the risk of a crash.
The Detroit automaker reported 11 incidents related to this issue, and in some cases, vehicles veered off the road and caused minor property damage.
GM first learned of the issue in June when a company engineer reported it through the company’s Speak Up for Safety program. A customer claimed the wheels on a 2021 Sierra 2500HD locked up while towing, causing damage to the vehicle and trailer.
Dealers will install new transmission control module software to monitor the valve and detect excess wear roughly 10,000 miles before a wheel lock-up could occur. Dealer notifications began at the end of October and owners will be notified
starting 9 Dec 2024.
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Customized Recall Management Solutions
As a automotive dealer, you understand the importance of efficient recall management in upholding your dealership’s reputation. Handling recalls effectively not only helps preserve customer trust but also offers a unique opportunity to enhance customer loyalty and drive service revenue.
With the latest vehicle recall, now is the perfect time to partner with Recall Masters. Let us take care of all your recall communication needs, ensuring your customers are informed, engaged, and coming back to your dealership.
Client Testimonial
One of the easiest vendors that we’ve ever worked with, and we work with hundreds of vendors. Recall Masters – they’re professional, their staff is always available. They have incredible matchback reports. So when you hire Recall Masters, which customers they sent into. So if they tell you that they sent you 10 customers that have never been to your dealership, or haven’t been to your dealership in two to three years, you can take the VIN, go into your DMS and verify instantly If that’s true. I have always found them to be 100% accurate. They’re taking credit only for what they drive to your business. And I love that credibility because we can pencil back the ROI on the investments.
Why Choose Recall Masters?
Recall Masters excels at locating 2nd and 3rd generation vehicle owners that neither the factory nor your DMS have access to. We provide you with accurate, up-to-date owner information, allowing you to connect with potential customers and keep them informed about recalls.
Our turnkey solution leverages multiple communication channels, including email, phone, direct mail, and SMS, to reach your customers effectively. This multi-touchpoint approach ensures maximum engagement and recall compliance.
Our US-based live agents are available 7 days a week to consult with vehicle owners, answer their questions, and schedule service appointments directly into your dealership’s system. We act as your virtual recall department, providing a seamless customer experience.
Recall Masters builds customized recall communication campaigns tailored to your dealership’s branding and messaging. Our campaigns drive traffic back to your dealership, enhancing customer loyalty and increasing service appointments.
With our quarterly performance checks and a $5-to-$1 ROI guarantee, you can be confident in the results we deliver. If we don’t meet your revenue goals, you don’t pay until we surpass the guarantee.
Enjoy market exclusivity by VIN and zip code, giving your dealership a competitive advantage over independents and local competitors. Plus, our flat monthly rate includes everything from DMS integration to live call handling—no hidden costs.
Recall Masters strictly adheres to TCPA compliance (Telephone Consumer Protection Act), ensuring all communications are legal and professional. We indemnify our dealer clients, providing peace of mind and legal protection.
Take Action Now
Don’t let recall communications overwhelm your dealership. Partner with Recall Masters and experience the benefits of a fully managed recall solution that keeps your customers informed, engaged, and loyal.
Fill out the form or call us today to schedule a consultation with a recall marketing expert. Let us show you how we can help you increase sales, improve customer retention, and streamline your recall communication process.
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